We have more options now than ever before when it comes to managing our money. It is evident that people see a clear role both for cash and digital banking services. Cash is the preferred option for informal occasions like tipping, giving children pocket money, or spending on a night out. Cash gives people a sense of control. It feels more ‘real’ than digital money, so we feel it more when we part with it. Where cash gives a sense of control, digital banking services give confidence. Three quarters (76%) say they feel more confident about managing their money as a result of using them. This is even higher for those under 35 at 83%.
The report also explores the role of AI in banking, experience of fraud, and sentiment on economy and life in Ireland. Key findings include:
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